Pre-Session Reading

Emotional Intelligence Has 12 Elements, Which Do You Need to Work On

Goleman, D. and Boyatzis, R.E., 2017. Emotional intelligence has 12 elements. Which do you need to work on? Harvard Business Review, 6 February. Available at: https://hbr.org/2017/02/emotional-intelligence-has-12-elements-which-do-you-need-to-work-on [Accessed 6 January 2025].

Pre-Session Reflection Exercise

Session Exercises

Storytelling Exercise:

o   Write a short paragraph introducing who you are, your role and your goals for this course

o   Due: Friday January 31st

Hospital Case Study

Empathy Mapping Exercise

Optional Resources

Books

o   Emotional Intelligence by Daniel Goleman
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Bantam Books.

   Emotional Agility by Susan David
David, S. (2016). Emotional agility: Get unstuck, embrace change, and thrive in work and life. Avery. 

Videos

o   TED Talk by Susan David:  The Gift & Power of Emotional Courage
David, S. (2017, November). The gift and power of emotional courage [Video]. TED Conferences. https://www.ted.com/talks/susan_david_the_gift_and_power_of_emotional_courage?subtitle=en

Assessment Tools:

o   EQ-i 2.0 (Emotional Intelligence Assessment), 360-degree feedback